Lorex cloud not connecting

Utilise your new account to log into the Lorex Home app. To add your camera, select “Camera” and then adhere to the instructions. This can entail inputting the serial number for the camera. Link your Lorex camera to your network during lorex camera setup. When everything is set up, go back to the app’s main page and choose your camera to ...

The camera may take up to 2 minutes to display after initially connected. If after 2 minutes the video feed does not display, disconnect the camera from the NVR, wait for 30 seconds, and reconnect. If the video feed is still not visible, there may be an issue with the Ethernet cable. Try connecting using a different, functional Ethernet cable.2. From the Alexa app, go to Skills and Games and search for "Lorex Home" and tap Enable to use. 3. Log in using your Lorex Home credentials to enable the Alexa skill. 4. After discovering devices, you're all set! You are now ready to control your Lorex devices with Alexa. Disclaimer Audio recording and listen-in audio are disabled by default.TMobile uses ipv6 which can cause some issues with ip cameras. You also want to make sure if it's hd video you're loading that you have the plus feature. I'd check your NVR and make sure it's not compromised. Lorex has had some issues lately, iirc. Yes.Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 Series) The following article provides instructions for connecting your Lorex Fusion Collection Wi-Fi cameras and accessories to the Lorex App and to your Fusion recorder.. Note: These Fusion instructions apply to the previous local …See below for solutions to common issues faced by new Lorex Cloud users: App takes too long to connect / does not connect to cameras. If the Lorex Cloud app is not connecting to your cameras, it may be due to a pending firmware update on your recorder. If a newer firmware version is available, download and install the new firmware. IMPORTANT ...Alerts and Notifications. Resolved: Lorex Pro App Push Notification Issue on iOS 2023-11-16 Changes to Two-Factor Authentication 2023-11-06 Lorex App: Missing Events 2023-09-26 Discontinued Support for Lorex App on Apple TV 2023-09-15 Lorex App: Scheduled Maintenance, August 30th 2023-08-29

Check Internet Connection. If you’re experiencing issues with Lorex Cloud not connecting, one of the first things to check is your internet connection. A weak or unstable connection can often prevent your security system from accessing the cloud, …To enable SMTP: Right-click on the Live View to access the Quick Menu. Click Main Menu and then click the Setting icon ( ). Click Network > Email / SMTP and ensure that the Enabled checkbox is checked. To set up third-party email: SMTP Server: The SMTP server address. Port: Port number for the email address.Since the doorbell connects to 2.4 GHz or 5 GHz Wi-Fi networks, during setup you must connect your phone to the same Wi-Fi network. ... (Compatible with Lorex Cloud App) Wi-Fi Security Camera - Getting Started. Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 Series)Reset the App. If you’re having trouble with your Lorex app not working as it should, one of the easiest solutions is to reset the app. This can often clear up any issues and get the app functioning properly again. To reset the app, simply go to your device’s settings and find the Lorex app. From there, you can clear the app’s cache and data.Once the latest version is installed, log out and restart the FLIR FX app to resolve camera setup issues. To logout and restart the FLIR FX app: Tap the Info icon () in the top-right corner of the FLIR FX app. Tap Logout. Tap the Home icon on your smartphone or tablet to exit the app. Open the Recent Apps list and close or swipe to remove all apps.Your Lorex Camera may stop working after a power outage because of the following reasons: Your camera’s power adapter has disconnected from the power outlet. The USB cable connecting your Lorex camera to a recorder and monitor is loose or damaged. Your video recorder has exceeded its power allowance. Your Lorex camera …Here's how to do it. Step 1. Press the Reset button once to activate the camera hotspot. It will broadcast a temporary Wi-Fi network. NOTE: To find the location of the Reset button on your camera, check this article. Step 2. Launch the Lorex App app, then tap Device Settings. Step 3.First, make sure your TV is connected to the same Wi-Fi network as your security system. Then, download the Lorex app onto your smart TV and log in with your account details. Once you're in the app, you may need to adjust the picture settings to optimize the viewing experience.

Use a compatible Wi-Fi network - preferably set to a 2.4 GHz network band. Disable VPN and Ad guard software on your mobile device. If the connection process involves connecting to the camera's hotspot, turn off cellular data on your mobile device. Ensure the camera is adequately powered and in setup mode when pairing.First of all, make sure to plug in your DVR. Then press the FN button for a while, which will make your Lorex restart as well. Now on how to reset the DVR N861 version, Just like before, you are going to plug in your DVR. Tap the panic button constantly and make sure the Lorex monitor is also viewed on your monitor.To enable audio recording on your NVR: Right-click on the Live View to access the Quick Menu. Click Main Menu and then click the Camera icon ( ). Click Recording > Recording. Click the Channel drop-down menu to select the channel where the audio-capable camera is connected. Check the Audio/Video checkbox to enable audio …May 17, 2018 · To set up your LNR Series NVR: Connect your IP Cameras (not included) using an Ethernet cable to either directly to the NVR (recommended) or Power over Ethernet (PoE) switch. REMINDER: It may take up to 1 minutes for cameras to start up and transmit video to your NVR. Connect your Router (not included) to the Ethernet port on your NVR or if ... Once the latest version is installed, log out and restart the FLIR FX app to resolve camera setup issues. To logout and restart the FLIR FX app: Tap the Info icon () in the top-right corner of the FLIR FX app. Tap Logout. Tap the Home icon on your smartphone or tablet to exit the app. Open the Recent Apps list and close or swipe to remove all apps.836 subscribers. Subscribed. 12. 4.6K views 9 months ago. Today we show you how to remotely manage your Lorex CCTV system via the Lorex Cloud App Web Link feature. This allows you to operate...

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May 17, 2018 · Tap Add Device or tap the Plus icon ( ), then tap FLIR Security System. Scan the QR code on your DVR / NVR using the camera on your smartphone or tablet. REMINDER: If you cannot scan your code, tap the Pencil icon () and manually enter the device ID located beneath the QR code. Enter your login information. Refer to your user manual for your ... Reconnect Your Camera: If your device still isn't connecting, try reconnecting it to the Lorex Home app using the following steps: Launch the Lorex Home app and sign in. Tap the 'Devices' icon. Tap on 'I already have devices set up through the Lorex Home App.'. The Lorex Home Center will search for available devices.Apr 29, 2020 · The doorbell is offline and does not appear to reconnect. Check if your doorbell is receiving power. Check the LED indicator. If it is flashing blue, then the unit failed to connect to the network. If it is, go to the Lorex App and reconnect the doorbell to your network. Restart your doorbell. The Network Connection Failed error message indicates that your DVR / NVR is not communicating with your router. This error can be due to an issue with your DVR / NVR internal settings or an issue with …

First of all, make sure to plug in your DVR. Then press the FN button for a while, which will make your Lorex restart as well. Now on how to reset the DVR N861 version, Just like before, you are going to plug in your DVR. Tap the panic button constantly and make sure the Lorex monitor is also viewed on your monitor.Tap Connect. Once the camera is connected tap Next. Rename the camera or tap on a preset name. Tap Complete. You have successfully set up your camera. Now that we have set up the camera on the Lorex Home app, we will connect it to the LSHSC. Tap the 'Devices' icon. Tap on I already have devices set up through the Lorex Home App.To set or reset the remote control address: Right-click on the Live View to access the Quick Menu. Click Main Menu and then click the Setting icon ( ). Click Setting > General. For Device No., enter an address number (1-9) for the remote control and click OK. Using the remote control, press Add, enter the same address number, and press Enter.1. Lorex Cloud‎ Setup (For Recorders) Prerequisites: See your recorder’s instruction manual to set up your security system. Connect your recorder to your router using an Ethernet cable (included). * Upgrade your recorder to the latest firmware... Learn More >.Dec 28, 2020. #2. mrdunk45 said: Hi, Have had a 16 camera Lorex NVR (LNR816) installed at a vacation home in mountains - 400+ miles from my primary residence. It has worked fine (except for Dahua-Lorex buyout and switchover time) for about 3 years. However, in mid-November, I couldn't connect to NVR/cameras via Lorex Cloud - Login timeouts.The Internet of Things (IoT) has revolutionized the way businesses operate by connecting devices, data, and services. As more companies embrace the potential of IoT, cloud services...Model Numbers: NR900X Series. Lorex is proud to introduce industry-leading 4K resolution recording to its extensive line of consumer security products. This network video recorder (NVR) is compatible with IP security cameras from 720p all the way to 4K resolution. It contains built-in Power-over-Ethernet (PoE) ports and high capacity security ...If you are experiencing color variations in image quality while using your Lorex by FLIR DVR / NVR system, you may need to adjust the position of cameras and other settings to... Learn More >. IP Cameras: Restoring default settings. Some IP cameras have a reset button on the camera.Disconnect and reconnect the Ethernet cable for your system. There may be a Wi-Fi connection issue. Restart your Fusion recorder and search for your Wi-Fi device again. Ensure that you are connecting a Fusion compatible Wi-Fi camera or accessory. Only Lorex Fusion Wi-Fi cameras and accessories can connect to the Lorex Fusion …

Ensure the unit is connected to a router using an Ethernet cable. Ensure that you are able to connect locally using the IP address. The IP address can be found in …

Mar 17, 2020 · Connect the cord to the camera and the adapter and plug it in. Wait for the green LED at the top of the lens to turn solid before connecting the device to the Lorex App. WARNING: Do not tinker or disassemble your camera. It will void the warranty. Call Lorex Support right away if your camera appears to be broken. 2. How can I troubleshoot connectivity problems with the Lorex Cloud app? Check your internet connection to make sure it is stable. If you’re using a Wi-Fi …If it does not connect after rebooting, it may be due to a loss in network configuration settings. Start by restoring your camera to default settings. To restore your camera: With the camera on, press and hold the reset button on the camera for at least 10 seconds, using a pin or small object. Your camera will power off.Lorex Cloud; Lorex Cirrus; PC/MAC client; Find compatible apps; Buy Lorex. Lorex Store; Deals; Shop all Products; Solutions for Business; Back ... Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 Series) Lorex App - Configuring Motion Detection Settings.Use a compatible Wi-Fi network - preferably set to a 2.4 GHz network band. Disable VPN and Ad guard software on your mobile device. If the connection process involves connecting to the camera's hotspot, turn off cellular data on your mobile device. Ensure the camera is adequately powered and in setup mode when pairing.Upgraded to lorex client 13. Cannot connect to the system says network failure, the mobile app works fine. Using surface ... Have Lorex lhv2108 (purchased 10/20/16), unable to connect to flir cloud or Flir Secure. Downloaded Flir Client Software. 2016-10-24T00:00:00. Neil. Technician. 4,412 Satisfied Customers.How to Change or Reset Your Recorder's Password (Compatible with Lorex Cloud App) ... Learn more > Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 Series) Learn more > Recommended. Top Reasons Your Lorex Camera May Lose Video or Go Black. Top Reasons Your Lorex Camera May Lose Video or Go Black ...Refer to the article, "Lorex Cirrus app - Configuring settings, for more information. Tap to go to the device's Live View. Tap to link Google Home or Amazon Alexa. Follow the in-app prompts to complete the setup. See the Smart Home: Connect Lorex Cirrus devices to Amazon Alexa article, for more information about linking Amazon Alexa.

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From the Live View display, right-click to open the Quick Menu, then click Main Menu > System > Update & Reset > Default. Click either Default to restore all settings except for network and user management or Factory Default to completely restore all system settings. Click Apply to begin restoring to default settings.The exact length of the delay depends on your network speed and connection strength, but it should only be a few seconds. Which smart home platforms are supported by Lorex devices? Currently, our smart home compatible products support voice assistance through Amazon Alexa and Google Assistant (using the Google Home app).Launch the app and create an account, or login. Connect your video doorbell to power using the USB Power Cable. Tap the add ( +) icon to connect your video doorbell. Scan your video doorbell's Device QR code. The QR Code is located on the back of your video doorbell. Follow the in-app instructions to complete setup.Smart Home: Connect Lorex Cirrus devices to Google Home. Select products using the Lorex Cirrus app are compatible with voice commands through Google Home. Follow the steps below to connect your Lorex device to your Google Home environment.Network Video Recorders (NVR) Model Numbers: L222A8 Series. Record full 1080p HD resolution on all 6 channels with this NVR for Wire-Free security cameras. With support for Active Deterrence and Person Detection features, along with Smart Home compatibility, this NVR combines both performance and convenience. Plenty of local storage allows you ...To add a channel from the DVR / NVR in FLIR PC-NVR: Launch FLIR Cloud Client software on your computer, then click PC-NVR. Click the Plus icon () to open the Add Channel window. Enter the device ID or IP address of the system you want to add. Select the channel you want to add using the checkbox, then click Import.May 17, 2018 · To resolve this issue, ensure your DVR / NVR IP address matches the port forwarding rules configured in your router. Your ports are blocked by your Internet service provider (ISP) Certain Internet service providers block port 80. To resolve this issue, contact your ISP request that they open port 80. You can also change the port on your DVR / NVR. Lorex Cloud; Lorex Cirrus; PC/MAC client; Find compatible apps; Buy Lorex. Lorex Store; Deals; Shop all Products; Solutions for Business; Back ... Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 Series) Learn more > Wi-Fi Security Camera - Getting Started. Learn more > ...If it does not connect after rebooting, it may be due to a loss in network configuration settings. Start by restoring your camera to default settings. To restore your camera: With the camera on, press and hold the reset button on the camera for at least 10 seconds, using a pin or small object. Your camera will power off. After updating to iOS 14, launch the Lorex App app. At launch, you may receive this message. Tap OK to proceed. Congratulations! Your Lorex App is now compatible with iOS 14. WARNING: If you tap Don’t Allow, your Lorex App will not be able to find or connect with your devices. Follow the steps laid out in the next section to fix the issue. Tap Add Device or tap the Plus icon ( ), then tap FLIR Security System. Scan the QR code on your DVR / NVR using the camera on your smartphone or tablet. REMINDER: If you cannot scan your code, tap the Pencil icon () and manually enter the device ID located beneath the QR code. Enter your login information. Refer to your user manual for your ...In this video we are going to show you how to install and setup Lorex Cloud App for iOS;1 - Open App Store app;2 - Select Search Button;3 - Type Lorex Cloud ... ….

Please log into your Lorex account to continue. - cloud.lorex.com ... Lorex4.1 STEP 1: Connect cameras. 4.2 STEP 2: Connect router. 4.3 STEP 3: Connect mouse. 4.4 STEP 4: Connect monitor. 4.5 STEP 5: Connect power. 4.6 STEP 6: Upgrade Firmware to Latest Version (If Available) 4.7 Quick Access to System Information. 4.8 Connecting Cameras to the Local Area Network (LAN) 5 Camera InstallationTry the following: Reset the Hub by holding down the pairing button until you hear the chime and the status indicator turns solid red. Make sure the Hub has rebooted, as indicated by a second chime. When the Hub has reset, open the Lorex App and tap the + icon at the top-right of the screen to add the device. Follow the in-app instructions to ...Remote Viewing: Cannot connect to DVR / NVR from a remote location. If you are able to connect to your device ID at home, but not when you are at a remote location, check the firewall settings on your router. Sometimes router firewalls will block communication with devices outside of the local network. To resolve this issue, try port forwarding ...Why is My Lorex Cloud App Not Connecting? Q. Why Can’t I View Live Feeds on the Lorex Cloud App? Q. Why Are Notifications Not Working on the Lorex Cloud App? Q. Why is the Lorex Cloud App Crashing? Q. How Do I Reset the Lorex Cloud App? Q. Why Won’t the Lorex Cloud App Be Installed or Updated? Closure. Understanding the Lorex Cloud App.If video feed is not displaying for a specific camera on your DVR / NVR system you will need to check your camera connection. Connect the camera to a different port on the back of the DVR / NVR. If a port is available that currently displays video feed from another camera, try connecting to that port first. If the camera's image displays when ...N910 Series - 4K+ Ultra HD 12MP 16 Camera Capable NVR. Lorex Support. Products. Network Video Recorders (NVR) Model Numbers: N910A62. Update or start your security system with this future-ready 16 camera capable (8 wired + 8 Fusion Wi-Fi) NVR. For the first time, this NVR introduces 12MP recoding capabilities, a revamped Fusion onboarding ...Apr 29, 2020 · The doorbell is offline and does not appear to reconnect. Check if your doorbell is receiving power. Check the LED indicator. If it is flashing blue, then the unit failed to connect to the network. If it is, go to the Lorex App and reconnect the doorbell to your network. Restart your doorbell. Follow the steps below to connect the cameras to the NVR over the LAN. To connect IP cameras to a local network using an external PoE switch: Connect an Ethernet cable from the LAN port on the PoE switch to your router. Connect the power cable to the PoE switch and to a power outlet or surge protector. Connect IP cameras to ports 1 to 8 on the ...Lorex Cloud App . Used by Lorex's professional line of IP Security Camera Systems. Learn More. Lorex Cirrus App . ... Lorex apps allow you to stay connected to your security device or system from virtually anywhere in the world. See exactly what your cameras see, or watch recorded playback of past events, right from your mobile device. ... Lorex cloud not connecting, Lorex cameras are so important for keeping our homes and businesses secure. But they need a solid Wi-Fi connection to work right. If the connection gets interrupted, it's hard to see what's happening live or look back at the old footage you saved. Let's discuss why the connection might get snapped and how to get it going again., To add someone as a Shared User to a Lorex App device: Note: Shared Users must have their own separate Lorex App account to be added as Shared Users. Open the Device Settings page in the Lorex App for one of your Lorex devices. Tap Shared Users. Tap Add Shared User. Enter the email address of the person you want …, 2K Wire-Free Camera - Camera connection timing out during setup. This article provides troubleshooting solutions if the connection times out when adding the 2K HD cameras to the Lorex Home Hub . Important: Please, only pair 1 camera at a time. Do not press the pair button on any of the other cameras. Try the following:, With Lorex Cloud, you can: • Enjoy easy setup and control of your system. • View live video from multiple cameras remotely. • Playback recorded video to review events. • Record videos or take snapshots directly from your Android device. • Configure system settings and push notifications. • Enjoy professional-grade features., Part 2 - Cloud Upgrade. To upgrade your recorder's firmware via Cloud Upgrade, it is necessary to connect the recorder to your network.. Step 1. Go to Main Menu > Settings > System > Upgrade.. Step 2. In the Upgrade settings, click Check for Updates.. Step 3. If there is an available update for your recorder, please proceed with upgrading your firmware., 4.1 STEP 1: Connect cameras. 4.2 STEP 2: Connect router. 4.3 STEP 3: Connect mouse. 4.4 STEP 4: Connect monitor. 4.5 STEP 5: Connect power. 4.6 STEP 6: Upgrade Firmware to Latest Version (If Available) 4.7 Quick Access to System Information. 4.8 Connecting Cameras to the Local Area Network (LAN) 5 Camera Installation, Disconnect and reconnect the Ethernet cable for your system. There may be a Wi-Fi connection issue. Restart your Fusion recorder and search for your Wi-Fi device again. Ensure that you are connecting a Fusion compatible Wi-Fi camera or accessory. Only Lorex Fusion Wi-Fi cameras and accessories can connect to the Lorex Fusion …, Cloud storage is so reliable and affordable that users are storing more in the cloud than ever before. Back in 2014, 1.136 billion people saved their important documents, videos, a..., Lorex Cloud app is connected to their own server. Their mobile application also won't work if the server is down. So, before trying any other solution. You should check first if their server is live or not. Let's check Lorex Cloud server status at issitedownrightnow.com. Fix #9: Contact Customer Support, Ensure your subnet mask is not set to 0. It should be 255.255.256.0, however the value may vary based off of your ISP's connection. If you are using a network switch, eliminate the connection and try a direct connection to your router. Log in to your router and check to see if the MAC address is showing under Connected Devices., Locate the reset button located above the camera lens. The SD card slot and reset button are located above the lens. To find the button, turn the lens all the way down. Do not damage the PTZ motor. Press and hold the reset button for 10 seconds until the chime sounds. The status indicator should start flashing green indicating that the camera ..., Ensure the camera is connected to your NVR or to your local network. If you are not using PoE, you must connect the camera to a 12V DC power adapter (not included). If the camera is connected to the LAN, you must search your network for cameras using the NVR. See the NVR's instruction manual. Ensure your NVR is properly connected to a TV/monitor., The minimum recommended upload speed is 1Mbps for remote connection on most models. A higher upload speed results to a quicker loading time on the camera and a more reliable connection to the DVR / NVR. More bandwidth may be required depending on your model, the number of cameras you have, and the resolution of the video., If the Lorex Cloud app is not connecting to your cameras, it may be due to a pending firmware update on your recorder. If a newer …, Lorex, Q. Why is My Lorex Cloud App Not Connecting? Ans. Check Internet Connection: Ensure your device has a stable internet connection. Restart Router: …, Plus: Europe now has too much gas Good morning, Quartz readers! Toyota accidentally shared the personal data of more than two million people. The sensitive information of Japanese ..., You can connect to you security system over the Internet using our free Lorex Cloud app for iPhone®, iPad®, and Android™ smartphones / tablets. Securely connect to your system from anywhere with no recurring fees for live viewing., Follow the instructions below for remote access to your security system after you have created a new secure system password through your recorder. 1. Download and install the free Lorex Cloud app from the App Store or Google Play Store. 2. Tap the Lorex Cloud icon ( ) to open the app. 3., Nest WiFi is the new mesh-capable wireless router designed by Google to provide Wi-Fi coverage and handle multiple active devices at the same time., For deterrence cameras only — You can manually activate a warning light and/or sound a siren from a connected deterrence camera using the Lorex Cloud app. For more information on using deterrence cameras, see 3.1 Activating Deterrence Features Manually (Deterrence Cameras Only)., The doorbell is offline and does not appear to reconnect. Check if your doorbell is receiving power. Check the LED indicator. If it is flashing blue, then the unit failed to connect to the network. If it is, go to the Lorex App and reconnect the doorbell to your network. Restart your doorbell., Lorex App - Troubleshooting The following article provides some troubleshooting tips for setting up your Lorex devices on the Lorex App. My Phone cannot connect to the Device Hotspot If you are connected... Learn More >, May 15, 2019 · To add your Lorex device using Google Home: Launch the Google Home app ( not Google Assistant ). From the home screen, tap Add. Tap Set up device. Tap Works with Google. Search for Lorex Home App, then tap to begin setup. Verify your Lorex App account by entering the email address and password used for the Lorex App, then tap Sign in. , 4.6 STEP 6: Lorex Setup Wizard. 4.7 STEP 7: Upgrade Firmware to Latest Version (If Available) 4.8 Quick Access to System Information. 5 Camera Installation. 5.1 Installation Tips. 5.2 Ensuring Accurate Person and Vehicle Detection. 5.3 Optimizing Face Detection Accuracy. 5.4 Installing Cameras. 5.5 Connecting Camera Extension Cables, Use a compatible Wi-Fi network - preferably set to a 2.4 GHz network band. Disable VPN and Ad guard software on your mobile device. If the connection process involves connecting to the camera's hotspot, turn off cellular data on your mobile device. Ensure the camera is adequately powered and in setup mode when pairing., 6 Mar 2022 ... I like mine fine. I see no need for this system to attach to google or any other units. Never a problem with my Lorex., To receive automatic firmware upgrade for your recorder, it is essential to enable automatic update in your recorder's settings. If this is not enabled, you will have to manually upgrade your system's... Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 Series) Lorex Fusion: Connect Your Wi-Fi ..., This article will give you a step-by-step guide to installing the 1080p Wired Video Doorbell. Note: you should setup the 2K Wired Video Doorbell in the Lorex App before mounting it to your door. Step one. Connect to the app. Tap + to add a device. Scan the device QR code found in the box or on the back of the video doorbell., Lorex Cloud is a mobile application designed to give users a convenient way to remotely access their Lorex security systems. It is available on iOS and Android devices and offers a wide range of features and tools, allowing users to monitor, control, and manage their home security systems. Lorex Cloud Windows 10 provides a secure connection ..., 2 Jan 2019 ... More cheap crap from China fails. Lets see why this one crapped out., This article will give you a step-by-step guide to installing the 1080p Wired Video Doorbell. Note: you should setup the 2K Wired Video Doorbell in the Lorex App before mounting it to your door. Step one. Connect to the app. Tap + to add a device. Scan the device QR code found in the box or on the back of the video doorbell., Locate the factory reset button on the back panel or base of your camera, usually marked with the letter R. Press and hold the factory reset button for approximately 10 seconds. Let go of the button and allow the reset process to complete. Once the camera is factory reset, attempt to reconnect it to the Lorex app.