Kwikset app not working

My "Date Range" or "Weekly Recurring" access codes stopped working on my Halo or Aura Lock after Dec 31st, how can I fix this? If you are experiencing an issue with your "Date Range" or "Weekly Recurring" access codes not working please follow these steps: 1. Go to the Access Codes page, by clicking on icon from the Dashboard page. 2.

Add your lock to your preferred smart home ecosystems, including Google Home or Amazon Alexa, or amplify automation through IFTTT. Kwikset provides unparalleled security, safeguarding your privacy by never transmitting access codes across our servers. All data shared between the lock, the server and the Kwikset app are highly encrypted, and our ...Install Kevo Smart Lock - check that the Kevo app is able to lock/unlock using Bluetooth.2. Register an email for the Kevo account and setup a password.3. Install Kevo Plus - check that the Kevo app is able to "remotely" lock/unlock. 4. Install Echo/Dot and check that Alexa is working properly.5. Open the Alexa app, click on Home (upper ...There could be a few reasons why your Kwikset Smart Lock isn't working. First, make sure the lock has power and is connected to the Wi-Fi network correctly. Then, check to see if the app you are using is up to date. Lastly, double-check the settings in the app to make sure everything is configured correctly.The Kwikset SmartCode 916 is a Z-wave-enabled smart lock that boasts impressive security, convenience, and functionality. Thanks to its Z-Wave capability, this smart lock integrates nicely with ADT Home Security. Connecting the Kwikset SmartCode 916 lock with ADT optimizes your security system and deters potential intruders.This happens when the door was not shut properly and the deadbolt could not fully extend into the strike hole. Make sure the door is shut properly to avoid a ‘bolt jam’. If you continue to get a bolt jam alert and you find yourself pulling the door shut to avoid a bolt jam, please be aware of the following: Due to temperature changes and ...Hello everyone, I am new to the Smartthings community, and I am migrating from a Vivint smart home system. I successfully removed all of my Z-wave devices (including two Kiwkset 910 door locks and 5 GE / Jasco toggle light switches) from my Vivint controller and was able to add them all to my new Smartthings (v3) wireless …Jul 8, 2020 ... Open App. Where to buy Kwikset Aura:https ... Kwikset 914 will not master reset. Keith ... Take a look at the new Kwikset Kevo Bluetooth Door Lock.SmartKey Security™ re-key technology is compatible with Kwikset (KW1) keyway or (SC1) keyway options. Comes with 2 keys. Deadbolt Latch has round corner faceplate. ANSI/BHMA grade 2 certified. Latch has adjustable backset 2-3/8" to 2-3/4" to fit all standard door preparations. Includes round deadbolt strike.

How To Add A User Code Using Your Premis App? 1. Open the Premis App > Select the lock > click on user icon (upper right) 2. Enter the user name 3. Enter a user code or click on “Generate Random Code” > click on Submit. …On my Smartcode Touchscreen, the touchscreen is unresponsive. Three possible issues:Screen activationTo activate the screen, use one of the three options below:1. Touch screen with palm or back of hand until digits illuminate.2. Touch lower left area of screen (where Checkmark is located) until digits illuminate.3.Sign-up for Kwikset news. Download the iPhone app to control your Kwikset Premis smart lock. The app uses home connect technology to control your deadlock, manage user codes, and receive notifications.The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... Members) using the Kwikset App. Connect with us. Monday-Friday: 7:00am-4:00pm PST. Saturday: 6:30am-2:30pm PST. Sundays & Major Holidays: Closed. For countries outside the U.S. and Canada, please visit our International contact page.Table Of Contents. How to Troubleshoot a Kwikset Lock that Won't Work After Battery Change. 1. Ensure the Batteries Are Correctly Installed. 2. Press the Program Button and Button "A" Before Inserting the Batteries. 3. Restore Default Settings on Your Lock. Conclusion.How do I delete an Account using the Kwikset App? Click here to view instructions. Connect with us. Monday-Friday: 7:00am-4:00pm PST. Saturday: 6:30am-2:30pm PST. Sundays & Major Holidays: Closed. For countries outside the U.S. and Canada, please visit our International contact page. Call. 1-800-327-5625. Warranty Support.The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... The door handing process was not executed during installation. Perform the manual door handing process in the Installation Guide. ... Smart Locks Basics Compare Smart Locks Works With App Aura Halo Obsidian Premis Halo Touch Browse Smart ...

My "Date Range" or "Weekly Recurring" access codes stopped working on my Halo or Aura Lock after Dec 31st, how can I fix this? If you are experiencing an issue with your "Date Range" or "Weekly Recurring" access codes not working please follow these steps: 1. Go to the Access Codes page, by clicking on icon from the Dashboard page. 2.Enter your existing PC (Programming Code).2. Press "Kwikset" then "4" then "Kwikset"3. Enter a new PC. It must be between 4 and 10 digits.4. Press "Kwikset"For all programming sequences, success is indicated when the Kwikset button flashes green 2 times and you hear 2 beeps.If unsuccessful, the Kwikset button will flash red 3 times and you will ...2. Kwikset SmartCode 914. The Kwikset SmartCode 914 also requires the SmartThings Hub (Hub v3) for integration. This lock works well with SmartThings, and once you connect it to the SmartThings app, you can lock and unlock the smart lock from the SmartThings app remotely. More so, the Kwikset SmartCode 914 provides you with multiple entry options.The Halo Wi-Fi enabled smart lock is the uncomplicated way to get smart lock security and smart home convenience using your home's existing Wi-Fi router. kwikset halo. The Halo Touch Fingerprint Door Lock offers easy setup and installation, and brings all the convenience and security of a smart lock now with advanced biometric technology.If the issue only occurs when the door is closed, check on the following causes: 1. Door prep – ensure proper strike hole depth in the door frame. - Adjust tab on lower strike to center deadbolt head - Ensure deadbolt strike is at least 1” deep on frame of door - Check that door thickness is supported - 1-3/8" to 1-3/4 2. Do you need to ...

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2. Remove the batteries from the lock, reinsert them, and refresh the Kwikset app. (This establishes a new connection with the cloud). 3. Check your phone's Bluetooth list and ensure the lock is listed. If not listed, repair the lock via Bluetooth on the Kwikset app. Next, test the lock via the app when you are near it. Thank you, Kwikset Halo Touch Traditional Fingerprint Wi-Fi Enabled Smart Lock. Details. Support. With the Kwikset Smart Lock App, you have complete control over your home security. With easy setup, you can instantly grant and withdraw access to your house with your mobile phone and Bluetooth technology.Check that the bolt hole is at least 1" deep so the bolt fully extends. Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame. Check that the mounting screws securing the exterior keypad are not over-tightened.Factory Reset should be used when you want to change the lock owner, have lost your phone, or are troubleshooting a new installation. Before you begin the Factory Reset process: Delete the lock from the home within the Kwikset app, and remove the lock from your phone's Bluetooth list by tapping Forget Device in Bluetooth settings. Factory Reset.

In instances where a panel has not been updated, users could see a number of errors while using the Alarm.com app to control the Kwikset their Home Connect 620 lock. It is important to note that the communication between the Kwikset Home Connect 620 lock and the Qolsys panel is unaffected.Press and hold the Kwik Rewards app icon on your home screen until it starts to wiggle. Tap on the “ X ” in the top left corner of the app icon. Tap on “ Delete ” to remove the app from your device. Go to the App Store and search for “ Kwik Rewards .”. Tap on “ Get ” to download and install the app on your device. 5.Aura is a convenient upgrade to your door hardware with simple smart lock programming functions accessible on your mobile phone, using Bluetooth technology. The Kwikset Halo Wi-Fi enabled smart door lock and deadbolt enables entry or front door control from anywhere, and works using your home's existing internet router.The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... Smart Locks Basics Compare Smart Locks Works With App Aura Halo Obsidian Premis Halo Touch Browse Smart Locks SmartCodes Smartcode955 Smartcode917; Innovation The Kwikset Home Life Experiences Kwikset StoriesThere are a few reasons this might happen: Aura will not lock if your batteries are too low so as to prevent accidentally locking you out. For information on how to change your batteries, please see documents and videos on the Aura Support Page. Aura may not be locking if the bolt hole on the door frame is not deep enough. Make sure the bolt ...My Bluetooth Is On, But My Kevo Smart Lock Still Won't Work? Check to make sure the Kevo app is running. If you have verified that your Bluetooth function is turned on and your lock is still unresponsive, your Bluetooth Sharing may have been turned off. To turn Bluetooth sharing on for iPhone/iPad/iPod Touch: 1.The wrong deadbolt latch is installed. The hole in the door is misaligned. The deadbolt latch and strike are misaligned, causing the latch to bind. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. The hole in the door frame for the latch bolt is not drilled deep enough.Register an email for the Kevo account and setup a password. 3. Install Kevo Plus - check that the Kevo app is able to "remotely" lock/unlock. 4. Install Echo/Dot and check that Alexa is working properly. 5. Open the Alexa app, click on Home (upper left side), select "Skills" on the menu. 6. Search for "Kevo" - once the Kevo ...Halo Touch Traditional Fingerprint Wi-Fi Enabled Smart Lock. Details. Support. With the Kwikset Smart Lock App, you have complete control over your home security. With easy setup, you can instantly grant and withdraw access to your house with your mobile phone and Bluetooth technology.Install Kevo Smart Lock - check that the Kevo app is able to lock/unlock using Bluetooth.2. Register an email for the Kevo account and setup a password.3. Install Kevo Plus - check that the Kevo app is able to "remotely" lock/unlock. 4. Install Echo/Dot and check that Alexa is working properly.5. Open the Alexa app, click on Home (upper ...

Fix Kwikset not working on Android, crashes, errors or is unresponsive: Follow these steps to resolve intermittent Kwikset app issues: Force Stop the Kwikset App On android, goto "Settings" » click Kwikset app. » click "Force Stop". Update Kwikset to the latest version on PlayStore Clear Kwikset App Cache and Data:

4. Toggle the Bluetooth settings (Disable/Enable). If no effect, power cycle the phone (turn OFF, then turn ON) to reset Bluetooth. 5. Reset lock by pressing the "A" button for 10 seconds - you will hear a beep sound to confirm that reset is successful. You will need to redo the steps for adding the lock into your home using the Premis app.Remove the batteries from the lock, reinsert them, and refresh the Kwikset app. (This establishes a new connection with the cloud). 3. Check your phone's Bluetooth list and ensure the lock is listed. If not listed, repair the lock via Bluetooth on the Kwikset app. Next, test the lock via the app when you are near it.We have one that always has issues. We have tried adding a Wi-Fi extender, called tech support, done all their recommendations and it still goes offline. We ...A: Hello AJ67, To get your lock in working order, please perform the following troubleshooting steps: 1: Replace the batteries with a fresh set ensuring to use the recommended Alkaline batteries only, do not use rechargeable or lithium. 2: Ensure that the wired cables are completely connected and not pinched.The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... Smart Locks Basics Compare Smart Locks Works With App Aura Halo Obsidian Premis Halo Touch Browse Smart Locks SmartCodes Smartcode955 Smartcode917; Innovation The Kwikset Home Life Experiences Kwikset StoriesIn detail, here’s how to replace the batteries on your Kwikset Lock after receiving a low battery warning: Remove the battery cover and then remove the battery pack. Long-press the Program Button for 5 seconds, then long-press the Button “A” for another 5 seconds. You can find the Program Button (black round button) and Button “A ...To update your kwikset halo firmware, follow the given steps. Step 1: Ensure that your smartphone or device is within Bluetooth range of the Kwikset Halo lock. Open the Kwikset app on your device. If a firmware update is available for your lock, a notification message will appear on the app’s screen. Step 2: To start the firmware …Nov 3, 2023 ... Open in App ... How many times can a key open a lock before it stops working? ... You can then put in a new cylinder. However a search on Amazon for ...

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App. Aura. Halo. Obsidian. Premis. Halo Touch . Browse Smart Locks. View and compare all smart locks. Innovation. The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. Life Experiences. Products which inspire assurance and delight when you need it the most.No user codes are programmed. If there are no codes in the lock, the lock button will not lock the door. Program at least one user code and test the Lock button again. The door handing process was not executed. Perform the door handing process, following the instructions inside the installation guide. The battery is too low to lock the door.Enter the User Code you wish to delete. 7. Press the lock button. You will hear two beeps if successful. If you hear three beeps, it was unsuccessful. Repeat from step 1 slowly. 8. Test the code: While your door is open, lock it. Enter the User Code, then press the lock button.The Lock symbol does not lock the door. Check for the following: No user codes are programmed. The door handing process was not executed during installation. The battery is too low to lock the door. The mounting plate is placing tension on the torque blade. The clutch is disengaged.You can group the apps on your iPhone beyond rearranging them on the device’s screen. IOS has a feature that automatically creates a folder when you combine two or more apps togeth...Sign-up for Kwikset news. Download the iPhone app to control your Kwikset Premis smart lock. The app uses home connect technology to control your deadlock, manage user codes, and receive notifications.For 914 - See page 10 here. For 915 - See page 12 here. For 916 - See page 12 here. 3. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be.App. Aura. Halo. Obsidian. Premis. Halo Touch . Browse Smart Locks. View and compare all smart locks. Innovation. The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. Life Experiences. Products which inspire assurance and delight when you need it the most.Kwikset Smartcode 260 Troubleshooting . Common Issues . Keypad responsiveness: If the keypad is unresponsive or the buttons do not register when pressed, the lock may have low battery power. Keyed cylinder not turning smoothly: If you are experiencing difficulty in turning the keyed cylinder, it may indicate a mechanical issue. Make sure the cylinder is properly aligned with the lock mechanism.If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again. The door handing process was not executed. Perform the door handing process, following the instructions inside the installation guide.In this article, I’ll walk through 10 troubleshooting steps to follow, if your Kwikset smart lock doesn't work or continues to beep after the batteries have been changed. Show Page Contents ... Additionally, …Greater security for greater peace of mind. The SmartCode 917 residential electronic lever has been tested in three areas most important to homeowners like you: security, durability, and finish. It is BHMA certified AAA - the highest residential security rating available. It also features SmartKey Security to protect against advanced break-in ... ….

7 Finishes. Cove Knob - Hall/Closet. Kwikset Series. 7 Finishes. Cove Knob - Keyed - featuring SmartKey. Kwikset Series. 6 Finishes. Cove Knob - Keyed - with Pin & Tumbler. Kwikset Series.Monday-Friday: 7:00am-4:00pm PST Saturday: 6:30am-2:30pm PST Sundays & Major Holidays: ClosedThe Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... Smart Locks Basics Compare Smart Locks Works With App Aura Halo Obsidian Premis Halo Touch Browse Smart Locks SmartCodes Smartcode955 Smartcode917; Innovation The Kwikset Home Life Experiences Kwikset StoriesIf you are experiencing an issue with your "Date Range" or "Weekly Recurring" access codes not working please follow these steps: 1. Go to the Access Codes page, by clicking on icon from the Dashboard page. ... How do I share a home using the Kwikset App? Click here to view instructions on how to share a home with others (e.g. Admins, Members ...The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... App. Aura. Halo. Obsidian. Premis. Halo Touch . Browse Smart Locks. View and compare all smart locks. Innovation. The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations.The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... A3. A battery level indicator is also available in the Kwikset app along with a notification when battery level is low. Connect with us. Monday-Friday: 7:00am-4:00pm PST. Saturday: 6:30am-2:30pm PST.In this article, I’ll walk through 10 troubleshooting steps to follow, if your Kwikset smart lock doesn't work or continues to beep after the batteries have been changed. Show Page Contents ... Additionally, …LAS VEGAS (January 19, 2016): - Kwikset®, a leading manufacturer of smart locks, recently announced Premis, its first Apple HomeKit™-compatible smart door lock. Premis offers homeowners the convenience of unlocking and locking the door using Siri voice controls and best-in-class, patented security features, including SecureScreen™ and the latest version of Kwikset SmartKey® security.How do I create an account using the Kwikset App? Click here to view instructions. Connect with us. Monday-Friday: 7:00am-4:00pm PST. Saturday: 6:30am-2 ...To reset your Kwikset SmartCode Deadbolt: Make sure the door is open and unlocked. Press and hold the Program button until you hear one long beep (approximately 30 seconds), then release the Program button. Press and release the Program button again. You will hear one short beep. Kwikset app not working, suretyDIY (Old School) January 14, 2016, 8:34am 2. A Kwikset Lock is showing on this account having been recently installed. Is the lock you installed now showing on your account. Keep in mind you may need to log out of Alarm.com and log back in to view the changes. There will be a short delay any time a new empower device is …, A: Wi-Fi access is required to set up the lock using the Kwikset app and to program the access codes. After the setup, codes will remain programmed in the lock even if the Wi-Fi is no longer available, yet the Kwikset app will not connect to the lock without an internet connection. The physical key can be used if no internet available., The Kwikset App is available for free download from Google Play or the App Store by searching for “Kwikset” and installing the “Kwikset Smart Lock App.” The Kwikset App Support page can help answer any questions you have about the Kwikset app. A Kwikset account is required to maintain secure access and management of Halo and Aura locks., Add your lock to your preferred smart home ecosystems, including Google Home or Amazon Alexa, or amplify automation through IFTTT. Kwikset provides unparalleled security, safeguarding your privacy by never transmitting access codes across our servers. All data shared between the lock, the server and the Kwikset app are highly encrypted, …, Oct 1, 2020 ... The notifications stopped some time ago (not sure how long ago). I'm not aware I f any programming changes made regarding the lock programming., Halo Keypad Wi-Fi Enabled Smart Lock. Choose the Halo products you own and click to go to its support page., To remove a Kwikset door knob, use a paperclip to press the locking pin that holds the knob and the stem together, and pull the knob out. To remove the entire door knob assembly, r..., Here is a step-by-step guide to help you install your Kwikset Smart Lock: Prepare the Door: Ensure that your door is properly aligned and in good condition. Remove the existing lock and clean the door surface. Measure and Mark: Use a measuring tape to determine the appropriate height for your new lock., Press the "Program" button momentarily. After several seconds, the lock will flash the status LED red and green several times and beeps twice (if audio is enabled) to indicate factory reset is complete. For model 910 or 914, perform handing on the lock. For model 916, it will automatically perform handing., There could be a few reasons why your Kwikset Smart Lock isn’t working. First, make sure the lock has power and is connected to the Wi-Fi network correctly. Then, check to see if the app you are using is up to date. Lastly, double-check the settings in the app to make sure everything is configured correctly., Four possible issues: 1. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own. 2. The mounting plate is placing tension on the torque blade., The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... The door handing process was not executed during installation. Perform the manual door handing process in the Installation Guide. ... Smart Locks Basics Compare Smart Locks Works With App Aura Halo Obsidian Premis Halo Touch Browse Smart ..., Mar 30, 2021 ... Link to deadbolt website: https://www.kwikset.com/products/detail/halo-keypad-wi-fi-enabled-smart-lock?variant=938-wifi-kypd-15 Please reach ..., The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... Smart Locks Basics Compare Smart Locks Works With App Aura Halo Obsidian Premis Halo Touch Browse Smart Locks SmartCodes Smartcode955 Smartcode917; Innovation The Kwikset Home Life Experiences Kwikset Stories, Open the Premis App > Select the lock > click on user icon (upper right) 2. Enter the user name. 3. Enter a user code or click on "Generate Random Code" > click on Submit. Add: User code must be between 4-8 digits. 4. Change "Access Type" as required. For countries outside the U.S. and Canada, please visit our International contact page., The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... The door handing process was not executed during installation. Perform the manual door handing process in the Installation Guide. ... Smart Locks Basics Compare Smart Locks Works With App Aura Halo Obsidian Premis Halo Touch Browse Smart ..., Try these actions: To light up the keypad buttons, press the 1-touch locking button. Pressing the other/numerical buttons will not cause the keypad to light up. Check that the LED option is turned On in the Kwikset App. The Status LED is set to On by default. Check that the batteries have power, are inserted correctly into the battery pack, and ..., Add your lock to your preferred smart home ecosystems, including Google Home or Amazon Alexa, or amplify automation through IFTTT. Security and Peace of Mind. Kwikset provides unparalleled security, safeguarding your privacy by never transmitting access codes across our servers. All data shared between the lock, the server and the Kwikset app ..., The iOS 10 native "Home App" will support locking your Premis lock at a certain time of day using the HomeKit Automation section of the App. The lock can also be set to auto-lock after a certain period of time after the last lock operation. This setting can be managed from within the Premis App under lock settings., The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... App. Aura. Halo. Obsidian. Premis. Halo Touch . Browse Smart Locks. View and compare all smart locks. Innovation. The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations., The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... The link for the App Tutorial is here. Connect with us. Monday-Friday: 7:00am-4:00pm PST. Saturday: 6:30am-2:30pm PST. Sundays & Major Holidays: Closed. For ..., 3. Factory Reset Your Kwikset Smart Lock. If your Kwikset Smart Lock still doesn’t unlock after you’ve entered the correct User Code, there might be a bug in the lock. To fix this, you’ll need to restore the factory settings on the lock. On the one hand, if you’re not sure if the User Code is correct, performing a factory reset will ..., Add your lock to your preferred smart home ecosystems, including Google Home or Amazon Alexa, or amplify automation through IFTTT. Kwikset provides unparalleled security, safeguarding your privacy by never transmitting access codes across our servers. All data shared between the lock, the server and the Kwikset app are highly encrypted, and our ..., 3. Factory Reset Your Kwikset Smart Lock. If your Kwikset Smart Lock still doesn’t unlock after you’ve entered the correct User Code, there might be a bug in the lock. To fix this, you’ll need to restore the factory settings on the lock. On the one hand, if you’re not sure if the User Code is correct, performing a factory reset will ... , Jul 25, 2020 ... If your kwikset door won't open because the knob or lever doesn't retract the latch all the way, you don't need a whole new doorknob., The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... Smart Locks Basics Compare Smart Locks Works With App Aura Halo Obsidian Premis Halo Touch Browse Smart Locks SmartCodes Smartcode955 Smartcode917; Innovation The Kwikset Home Life Experiences Kwikset Stories, MSRP $249.00. Score Details. DT Recommended Product. "The Kwikset Halo Touch let's you open your door with your fingerprint. It's all your spy movie fantasies come to life!". Pros. Simple ..., The Kwikset SmartCode 916 is a Z-wave-enabled smart lock that boasts impressive security, convenience, and functionality. Thanks to its Z-Wave capability, this smart lock integrates nicely with ADT Home Security. Connecting the Kwikset SmartCode 916 lock with ADT optimizes your security system and deters potential intruders., Does Kevo Smart Lock work with Android Wear 2.0? Android Wear is no longer supported in Kevo as of Kevo app v2.6.1. ... Currently, the Kwikset app is not available for smartwatches. Read More . Load More Answers. Connect with us. Monday-Friday: 7:00am-4:00pm PST. Saturday: 6:30am-2:30pm ..., 4. Toggle the Bluetooth settings (Disable/Enable). If no effect, power cycle the phone (turn OFF, then turn ON) to reset Bluetooth. 5. Reset lock by pressing the “A” button for 10 seconds – you will hear a beep sound to confirm that reset is successful. You will need to redo the steps for adding the lock into your home using the Premis app., 2. Remove and reinsert the batteries in the lock and check your phone's Bluetooth list to make sure of connected devices to ensure the lock is listed. If not, please repair it using the Kwikset app. 3. Test the lock via the Kwikset app when you are in Bluetooth range. Next, program the fingerprints on the lock. Thank you, Kwikset, Troubleshooting Kwikset Smart Lock Not Unlocking Check the Battery Level. First things first, let's not overlook the basics. A low battery is a common reason for a Kwikset Smart Lock not unlocking. Open the Kwikset app on your smartphone. Navigate to the lock settings and check the battery status. If the battery is low, replace it with new ..., Try these actions: To light up the keypad buttons, press the 1-touch locking button. Pressing the other/numerical buttons will not cause the keypad to light up. Check that the LED option is turned On in the Kwikset App. The Status LED is set to On by default. Check that the batteries have power, are inserted correctly into the battery pack, and ...