Gotrax scooter not working

Proper storage of your gotrax gxl v2 scooter can play a crucial role in preventing battery problems. When your scooter is not in use, follow these guidelines for storing it: Choose a dry and stable storage location: It’s important to store your scooter in a dry environment to avoid moisture-related issues. Find a stable and protected area ...

Gotrax scooter not working. GMAX Electric Scooter. 4.61 (44) $619 $749. Sold out. From $55.87/mo or 0% APR with. Check your purchasing power. Get 10% OFF. Use Code G10 to save 10% on your GMAX! Sold out.

The GoTrax XR Advance is a robust, user-friendly scooter that's not only perfect for short urban trips but also as a recreational vehicle for kids. It offers a blend of features that are hard to find at its price point, from its portability and ease of use to its solid performance.

A simple hook-n-latch system makes folding, carrying, and storage a breeze. Simply full the safety pin and folding lever at once and your scooter will easily fold in half. LED headlight. Light your way with a bright LED headlight built into the handlebar assembly of your electric scooter. Perfect for early morning and late night rides. 8.5" tiresThe GoTrax GXL V2 is like the Honda of electric scooters; you’re not going to win any style points or races, but it’s an inexpensive and reliable way to commute to and from work or school ...Disconnect the throttle wires from the controller. Use a voltmeter set to DC voltage to test the throttle wires. Twist the throttle and check if the voltage reading …Nov 23, 2023 · GOTRAX GX1 – $999. GOTRAX dominated the casual, single-motor commuter space by delivering the most affordable electric scooters you can buy from a reputable brand–and people love them. Now that they have the GOTRAX GX1 and GX2 dual motor scooters, they’ve taken the same approach, availing high-quality performance scooters at unbelievably ... E13 - Headlight failure. Solutions. E02 - Adjust your brake calipers so that they operate effectively. E03 - Change speed settings or gear. If still showing error code, contact Customer Support for assistance. E06 - Replace Battery. E07 - Replace Motor or Motor Wheel Assembly. E08 - Replace Handlebars. E09 - Replace Controller.

Motor Not Functioning. Description: One of the common issues with the Gotrax FLEX electric scooter is the motor not functioning, resulting in no power and the scooter not moving. Cause: The motor may not function due to loose connections, damaged wires, or a faulty motor controller. Troubleshooting: Check all connections …I am trying to fix a GoTrax GXL scooter bought from Facebook Marketplace for $40 with a complaint that it would randomly stop working mid-journey.Complaint -...Issues with your order? Need to make a change? Or ... make a warranty claim for parts or repair on you e-scooter or ebike. ... Kids Electric Scooters · Kick ...2024 is shaping up to be an exciting year for GOTRAX, and we’re starting it off with a bang. Meet the MX1, our first ever mid-drive electric bike! ... G4 Electric Scooter for Adults Sale price $549. ... So whether you’re looking to make light work of a hilly commute or conquer smoother mountain trails, the MX1 is ready to take you wherever ...Oct 4, 2020 ... ... isn't sufficient throw to actually stop the scooter. But honestly, the rear brakes on this device are a poor method to safely stop the ...Check local laws: Know the speed limits for scooters in your area. Secure a spot: Work in a clutter-free, well-lit area. Disconnect power: Always disconnect the battery before starting. ... Removing the speed limiter on a Gotrax scooter may not comply with local e-scooter regulations. Always check local laws before making modifications to ... 5: The Gear Shaft Is Broken: To check this, you’ll need to remove the scooter from the ground and turn it on its side. If the gear shaft doesn’t turn when you rotate the scooter, then it’s probably broken. You can replace the gear shaft by following these steps: Remove the cover of the gear box by unscrewing two screws at its front and ...

Jun 16, 2023 · Q: Why is my Gotrax G4 scooter not turning on? A: There could be multiple reasons for the scooter not turning on. First, check if the battery is sufficiently charged. If not, connect the scooter to the charger and allow it to charge. Additionally, ensure that the power switch is in the “on” position and check for any loose connections or ... The G3 Plus features larger tires and a higher speed at a competitive price. From $36.01/mo or 0% APR with. Check your purchasing power. Any Questions?. Call: 844-4GO-TRAX. Email: [email protected]. Live Chat: 9am-5pm CST M-F. TECHNICAL SPECIFICATIONS.Oct 14, 2021 · Tilt the grip until you remove it. 5. Loosen the brake lever. 6. Get the 3mm allen to loosen the LCD display, then unplug it. 7. Unplug the old throttle and gently plug your new thumb throttle into you scooter. 8. Slide back the LCD, tighten the brake lever, handgrips and lastly the thumb throttle. Aug 16, 2022 ... Comments72 · GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 · How to make every escooter faster | remove the Speed limiter ❗️ · Tomini&nb...GMAX Electric Scooter. 4.61 (44) $619 $749. Sold out. From $55.87/mo or 0% APR with. Check your purchasing power. Get 10% OFF. Use Code G10 to save 10% on your GMAX! Sold out.Otherwise, hard reset your scooter to the default factory settings. Power ON your GoTrax electric scooter. Press and hold the “Power” button for 5 seconds. Release the button when the display screen goes black. Wait for 30-60 seconds. Press the “Power” button again to turn ON the vehicle. Tip#4.

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1. Power Button Issues. Verify that you are pressing the power button correctly. It’s worth noting that some scooters have varying power button functionalities. …Feb 23, 2024 · Otherwise, hard reset your scooter to the default factory settings. Power ON your GoTrax electric scooter. Press and hold the “Power” button for 5 seconds. Release the button when the display screen goes black. Wait for 30-60 seconds. Press the “Power” button again to turn ON the vehicle. Tip#4. The XR Elite is a road scooter. It works best in cities on smooth roads, paths and bike lanes. Taking your XR Elite across adverse terrain may cause damage not covered under warranty. It is important to take care of your scooter so it can take care of you. DO NOT use any corrosive solvents or cleaners to clean your scooter. Adjust the foot pedals until they are level with each other and the ground. Press and hold the power button for 10 seconds. Another beep will sound and the LED lights will flash. Press the power button to turn off. Press the power button to turn on. Repeat this process 3 times to fully calibrate your Hoverboard. I am trying to fix a GoTrax GXL scooter bought from Facebook Marketplace for $40 with a complaint that it would randomly stop working mid-journey.Complaint -... Customer service. Based in Dallas TX, Available M-F 9am-5pm. Monthly Payments. finance your new ride with Shop Pay. 2 Year Warranty. All Adult eScooters & eBikes are covered for 2 year from any manufacturers defects. 14 Day Returns. Our simple returns process takes about 48 hours. The support page.

Gotrax G6 for $800 and Eclipse for $550: These scooters have decent range and are comfy to ride. However, both of them have an overheating problem. However, both of them have an overheating problem.E13 - Headlight failure. Solutions. E02 - Adjust your brake calipers so that they operate effectively. E03 - Change speed settings or gear. If still showing error code, contact Customer Support for assistance. E06 - Replace Battery. E07 - Replace Motor or Motor Wheel Assembly. E08 - Replace Handlebars. E09 - Replace Controller.Check Battery. It’s possible that you got a defective battery. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. 2) You are using an outlet with a higher voltage than what is recommended for fast charging.Sep 19, 2023 · To reset your GoTrax electric scooter, follow these steps: 1. Turn off the scooter by pressing the power button. 2. Disconnect the scooter’s battery by unplugging it from the scooter’s charging port. 3. Wait for 10 seconds, then reconnect the battery. 4. Power on the scooter by pressing the power button again. Dec 9, 2023 ... Comments20 · I've tested MANNY CHEAP E-SCOOTERS but THIS is the BEST! · Gotrax G4 Electric Scooter What to do if you Forget your Display Lock Code...Find an electric scooter wiring diagram on websites such as ElectricScooterParts.com and Wiringdiagrams21.com, as of 2015. The electrical system of a scooter contains several compo...Find helpful customer reviews and review ratings for Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" ... I decided to get my own again for the two mile commute to work. This one was not a good choice choice for me. The biggest issue is the max height that the handlebars can go.Like any piece of machinery, GoTrax electric scooters can encounter issues from time to time. One common problem you might face is your Gotrax GXL V2 not accelerating as it should. But don’t worry; we’ve got you covered.The GXL V2 Walkthrough The GXL V2 was one of our first scooters. Our Gotrax customers deserve only the best in products and customer service. Over time, wear and tear is normal on your e-scooter. That is why we are here to help you keep your GXL V2 in the best condition as possible. Making your GXL V2 Last Be sure toAlso check your battery level and be sure to properly charge your electric scooter. Standard charge times from absolute zero range between 4-5 hours on average. When you’re charging, keep an eye on the color of the light on your charger. While your scooter is still recovering charge, the charger's light will be red.The XR Ultra is a commuter scooter. It works best in cities on smooth roads, paths and bike lanes. Taking your XR Ultra across adverse terrain may cause damage not covered under warranty. It is important to take care of your scooter so it can take care of you. DO NOT use any corrosive solvents or cleaners to clean your scooter. This also works when the power switch does not light up. Most Scooters come with a reset button that makes restarting your scooter easy. For instance, the Phaewo electric scooter reset button and the Gotrax scooter reset button work the same way. On most scooters, the reset button is placed to the left of the battery box.

The GoTrax GXL V2 is like the Honda of electric scooters; you’re not going to win any style points or races, but it’s an inexpensive and reliable way to commute to and from work or school ...

Fix-It Step #2 – Steady Ready Light. If the “ready” light on the vehicle won’t shine or doesn’t shine consistently, try loosening the screws just a bit. I’m not sure why, but sometimes fully tightening them causes the contacts inside to fail or to work intermittently. Once the light is steady and the remote controller seems fine ... Free Shipping. 2 Year Warranty. 14 Day Returns. The Fusion is one of our latest entry level e-scooters. Ideal for the last mile on your commute. Any Questions?. Call: 844-4GO-TRAX. Email: [email protected]. Hours: 9am - 5pm MST, Monday - Friday.Check local laws: Know the speed limits for scooters in your area. Secure a spot: Work in a clutter-free, well-lit area. Disconnect power: Always disconnect the battery before starting. ... Removing the speed limiter on a Gotrax scooter may not comply with local e-scooter regulations. Always check local laws before making modifications to ...Not all models have this feature. Check the user manual or the official GOTRAX website for specifications. Step 2: Charge Your Scooter and Device. Make sure your scooter and the device you are pairing (such as your smartphone) are sufficiently charged to prevent any connection issues during the pairing process. Step 3: Enable Bluetooth on Your ...Also check your battery level and be sure to properly charge your electric scooter. Standard charge times from absolute zero range between 4-5 hours on average. When you’re charging, keep an eye on the color of the light on your charger. While your scooter is still recovering charge, the charger's light will be red.Check the port with the multimeter and replace the faulty charger. 4. Check the battery. A battery charger cannot charge a battery that has reached the end of its life. Remove the footboard, examine the battery physically, and look for leakage. If the battery looks fine, test the battery’s voltage.Oct 16, 2021 ... Good & Bad of GoTrax GLX V2 Electric Scooters and Other Battery Issues ... Gotrax electric scooter battery not charging. Don X.•65K views · 14:09.

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While handlebar if off, check to make sure brake switch is OK (visual inspection). Take brake cable off the hand brake lever and re-seat. If it does not, remove panel near power button. Make sure throttle connector to ESC is OK. There's also a chance that the throttle has gone bad (look up on YouTube).Sep 19, 2023 · To reset your GoTrax electric scooter, follow these steps: 1. Turn off the scooter by pressing the power button. 2. Disconnect the scooter’s battery by unplugging it from the scooter’s charging port. 3. Wait for 10 seconds, then reconnect the battery. 4. Power on the scooter by pressing the power button again. Hey Electric Scooters Reddit. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get …Fix#1. Charge Your GoTrax Scooter. The scooter won’t go if the battery has low power. Check the battery status. Connect the vehicle to the power source. Make sure the battery is charging properly by observing its indicators. Also, check that the power supply is working. Let your scooter charge fully, it takes 4 hours. Then, go for a ride.Thumb Throttle for GOTRAX Apex, GXL V2, G4, & XR Elite Electric Scooters (Original) SKU: X98-3512. 2 Reviews. Ask A Question. $18.99. Optional black or gray colors. Allows a better grip on the handlebar. Handy & convenient cruise-control thumb pad. Compatible with GOTRAX GXL V2, Apex, Apex XL, & XR Elite electric scooter models.If cleaning doesn’t work, inspect the brake parts for wear or damage. And read the process of changing brake components; Replace Gotrax brake components (Buy from Amazon) that are worn out to restore proper functionality. 3. Tighten or Realign the Wheel Axle: If the wheel axle is loose or not aligned properly, it can make the front wheel …Check the port with the multimeter and replace the faulty charger. 4. Check the battery. A battery charger cannot charge a battery that has reached the end of its life. Remove the footboard, examine the battery physically, and look for leakage. If the battery looks fine, test the battery’s voltage.Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and Girls (Teal) at ... if this does not work, replace the console. While I unscrewed the console, I smelled burning plastic and the connection ...Monthly Payments. finance your new ride with Shop Pay. 2 Year Warranty. All Adult eScooters & eBikes are covered for 2 year from any manufacturers defects. 14 Day Returns. Our simple returns process takes about 48 hours. Here you can find training documents and videos on how to maintain, fix and properly use your GOTRAX product.First; check the motor cable to the front wheel. Remove the front right fork plate (4 screws) to access the wire. Unplug it, then plug it back in. If that doesn't work .... Take the handle bar / control unit off (take out the two screws in the red hook on the tiller and pull up on the handle bars). ….

Electric scooter battery doesn’t charge? What you should know and doRiders looking for high performing specs without digging into the higher price range will love the G3. The G3 reaches speeds up to 15 miles per hour and travels up to 15.5 miles per charge, helping you get to and from your destination better than ever before. 18 Miles per charge 15.5 MPH Max Speed 300W Avg. Motor 8.5"GoTrax XR Elite electric scooter review: Performance. With a 300W motor, a 36V 7.8aH high-capacity battery, and a pair of 8.5-inch tires, the GoTrax XR Elite is no slouch. In fact, for an e ...The XR Elite is a road scooter. It works best in cities on smooth roads, paths and bike lanes. Taking your XR Elite across adverse terrain may cause damage not covered under warranty. It is important to take care of your scooter so it can take care of you. DO NOT use any corrosive solvents or cleaners to clean your scooter.First of all this scooter is a ton of fun; however, it is not reliable. We purchased 3 of the GoTrax G6 scooters to keep at the beach house. We are within 4 miles of all sorts of entertainment, ice cream shops, restaurants, etc. All 3 of our GoTrax G6 scooters overheat on almost every ride over 2 miles.Gotrax G4 - Constant Beeping & no throttle. Tech Support. Hey all, I've recently become the second owner of a Gotrax G4 that a friend had for while until the scooter stopped working/holding a charge, so he gave it to me for free. I figured out the issue with the battery and soldered in new components to the Battery Management System module …The foldable Razor scooter was invented by Wim Ouboter of Micro Mobility Systems and manufactured by J.D. Corporation. J.D. Corporation’s president, Gino Tsai, was interested in up...Check Battery. It’s possible that you got a defective battery. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. 2) You are using an outlet with a higher voltage than what is recommended for fast charging.GoTrax V2 Not Working Tech Support My GoTrax (about 5 months old) started acting weird today. ... The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even slight inclines) as well as shuddering and making a loud noise. The battery life appears o drop very quickly when riding and then go ... Gotrax scooter not working, If your battery is old or worn out, it might be time to replace it with a new one compatible with your Gotrax scooter. 5. Check the Motor: Inspect the motor for any damage or wear. Issue with gotrax motor could be hindering your gotrax scooter’s performance. If you spot any issues, consider contacting any professionals that can fix gotrax ..., Oct 16, 2021 ... Good & Bad of GoTrax GLX V2 Electric Scooters and Other Battery Issues ... Gotrax electric scooter battery not charging. Don X.•65K views · 14:09., Gotrax XR Ultra stopped working . My XR ultra just stopped working. I was riding when the scooter suddenly started riding rough and with a lot of resistance. Now, the motor will no longer accelerate and there is a very rough, "bumpy" feeling coming from the front wheel whenever I press the brakes. ... GOTRAX scooter not working. r ..., Three wheel motor scooters are becoming increasingly popular for both recreational and transportation purposes. With their unique design, they offer a variety of benefits that make..., If your battery is old or worn out, it might be time to replace it with a new one compatible with your Gotrax scooter. 5. Check the Motor: Inspect the motor for any damage or wear. Issue with gotrax motor could be hindering your gotrax scooter’s performance. If you spot any issues, consider contacting any professionals that can fix gotrax ..., Make sure you do not overcharge your APEX Electric Scooter. Overcharging can shorten the lifespan of your battery, make it over heat quicker and can result in the battery becoming unusable. Keep your scooter out of extreme temperatures. High heat, over 110 degrees, and freezing cold, 0 degrees or below, can have adverse affects on your scooter ..., Locate the reset button. The reset button is usually located on the underside of the deck, near the battery pack. It may be covered by a rubber flap. Press and hold the reset button for 5-10 seconds. You may need to …, Jun 22, 2021. #1. No Ebike is perfect. This is a thread dedicated to sharing known issues or problems with electric bikes from GOTRAX as well as any help and solutions. Sometimes that means a DIY fix and other times it can mean a recall, software update, or part replacement by a dealer. Please be respectful and constructive with feedback, this ..., The XR Ultra is a reliable electric scooter for daily commuting. Its 8.5" pneumatic tires ensure a smooth ride, while its one-touch folding mechanism makes it convenient to carry and store in places like the bus, an office, and at home., By accident I pushed it backwards and lifted the front wheel off the ground and pressed the accelerator and it ran. All you have to do to fix it.is remove the 4 screw plastic cover from the right side of the front wheel (the motor wheel) and reverse the 3 wire power plug. Flip it 180 degrees. That fixed mine. 1., Call: 844-4GO-TRAX. Email: [email protected]. Hours: 9am - 5pm MST, Monday - Friday. View all. PLEASE BE SURE TO SELECT YOUR MODEL OF ELECTRIC SCOOTER WITH THE DROPDOWN MENU The mind of an electric scooter. The console will include a digital display, bell, handlebars, throttle, and brake. This allows you to control your electric scooter and ..., Apr 12, 2021 · The XR Elite is a road scooter. It works best in cities on smooth roads, paths and bike lanes. Taking your XR Elite across adverse terrain may cause damage not covered under warranty. It is important to take care of your scooter so it can take care of you. DO NOT use any corrosive solvents or cleaners to clean your scooter. , GX2 All Terrain Electric Scooter. 4.95 (42) $1,499. Sold out. From $93.51/mo or 0% APR with. Check your purchasing power. Sold out. Featuring an increased range that allows you to ride further for longer, the GX2 all terrain electric scooter is a powerful and agile ride sure to take on both city streets and off-road trails with ease., For parts or not working (11) Items (11) see all. Price. Under $200.00. $200.00 to $280.00. Over $280.00 $ Min. to $ Max. Please provide a valid price range. Available inventory $ 0 $ 1000. ... Gotrax Electric Scooter With LED Lights, gift For Girls, Pink Electric Scooter. Opens in a new window or tab. Brand New. $199.99. gigsstore (64) 97.8% ..., Solutions. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. If this does not work, replace the console. E4 - Replace the motor wheel. E5 - Replace controller / replace entire product. XR ULTRA / XR ELITE. 21E - Controller Failure. 22E - Handlebar Failure. 23E - Motor Failure., By Alex September 12, 2023. The Gotrax scooter may not turn on due to a dead battery or a faulty power switch. In such cases, check the battery connection or consider replacing the power switch. (Introduction – 120 words) The Gotrax scooter is a popular electric scooter known for its convenience and eco-friendly features., All of GOTRAX's electric scooters for adults feature a folding mechanism however, the process for folding an electric scooter will vary depending on the specific model. Don't worry though we're here to give you a step by step guide on how to properly use your folding adult e-scooter for easy carrying and storage.. Turn off Your E …, Step 6: Gotrax Scooter Charging Time Allow the scooter to charge for the recommended time mentioned in the user manual. It generally takes 4-6 hours. It is recommended to charge the scooter to 80% of its battery capacity. It is advised not to overcharge the scooter for long periods for the sake of battery health. Step 7: …, To reset your GoTrax electric scooter, follow these steps: 1. Turn off the scooter by pressing the power button. 2. Disconnect the scooter’s battery by unplugging it from the scooter’s charging port. 3. Wait for 10 seconds, then reconnect the battery. 4. Power on the scooter by pressing the power button again., Gotrax G4 - Constant Beeping & no throttle. Tech Support. Hey all, I've recently become the second owner of a Gotrax G4 that a friend had for while until the scooter stopped working/holding a charge, so he gave it to me for free. I figured out the issue with the battery and soldered in new components to the Battery Management System module …, My brand new gotrax and it doesn’t work. Got stranded with my gotrax., The 3-wire power plug at the front wheel’s motor might not be correctly aligned. To resolve this, follow these steps: a. Remove the plastic cover on the right side of the front wheel (the motor wheel). b. Adjust the power plug by removing and connecting again. c. Try flipping the power plug., The G5 folding electric scooter was designed with the commuter in mind. Featuring front suspension and a 48 volt battery for more comfort and power, the G5 has been named the Best E-Scooter of 2023. TECHNICAL SPECIFICATIONS. Any Questions?. Call: 844-4GO-TRAX., Not all models have this feature. Check the user manual or the official GOTRAX website for specifications. Step 2: Charge Your Scooter and Device. Make sure your scooter and the device you are pairing (such as your smartphone) are sufficiently charged to prevent any connection issues during the pairing process. Step 3: Enable Bluetooth on Your ..., Contents. 1 Common Causes For Electric Scooter Throttle Issues. 1.1 Loose Or Disconnected Throttle Cable; 1.2 Faulty Throttle Grip Or Throttle Control; 1.3 Electrical Connection Problems; 1.4 Faulty Throttle Sensor; 2 How To Check The Throttle Cable. 2.1 Inspect The Throttle Cable For Any Signs Of Wear Or Damage:; 2.2 Check If The …, Turn on the scooter. The first step is to turn the scooter on so that you can confirm whether or not the speed controller is working. Once on, you can find out which part has an issue. 2. Test your speed controller. To determine if the speed control has a problem, you’ll need to check the electrical wiring., The XR Elite is a road scooter. It works best in cities on smooth roads, paths and bike lanes. Taking your XR Elite across adverse terrain may cause damage not covered under warranty. It is important to take care of your scooter so it can take care of you. DO NOT use any corrosive solvents or cleaners to clean your scooter., Step 4. Remove the Cable Line. Step 5. Remove the Break Caliper Unit. Step 6. Attach your new Break Caliper Unit and follow steps 1-5 in reverse. Step 7. Test out your new brakes, wear a helmet and have fun. Changing Your Gotrax Electric Scooter Brakes Brake Calipers create the friction necessary to slow down your Electric Scooter …, Step 2: Remove the wheel. The first step is to disconnect the power and turn off the scooter. Then, using the adjustable wrench, remove the nuts that secure the wheel to the scooter frame. Carefully remove the wheel and ensure that there's no damage to the brake system or the electric motor. Step 3: Inspect the tire., 1.5 Error Code 25E: Brake Abnormal & Not Working; 1.6 Error Code 30E: Password Disconnect; 2 Battery and Power Button Check. 2.1 Battery Status; 2.2 Power …, Electric scooters are becoming increasingly popular as an efficient and eco-friendly way to get around town. Unfortunately, like any other vehicle, electric scooters can run into p..., The first thing you want to do is make sure all four indicator lights are green—that means your controller is receiving power and able to talk with your battery. If …, Amazon.com : Gotrax GXL V2 Electric Scooter, 8.5" Solid Tire, Max 12 Mile and 15.5Mph Speed Power by 250W Motor, ... In the event your product doesn't work as expected or you need help using it, Amazon offers free product support options such as live phone/chat with an Amazon associate, manufacturer contact information, step-by-step ...